Q: When is a sold house not a sold house ?
A: When your agent thinks an accepted offer is the end of the sales process not the beginning!
We all know the sales process is fairly straight forward, the right property, valued at the right price ( just to mention our valuation record is 100% accurate) with good photography and marketing will pretty much sell itself to a certain extent …
The benefits of using a reputable, credible, qualified, experienced and tenacious agent all becomes very obvious once the offer is agreed and the hard work of seeing the sale through to completion actually starts.
Here at Cross Keys, we are well aware of that and all take a proactive role in the sales progression, making the journey as smooth as possible for all involved.
Spending time in the offices of the local solicitors, we recommend and work with, has definitely benefitted every member of our team and given them not only a thorough understanding of the conveyancing process but also the confidence and ability to deliver the result everyone is working towards.
Sales progression is rarely smooth sailing but occasionally hits very troubled waters which is where the need to be tenacious and not give up really comes into play.
This happens more than we would like but after the blood, sweat and tears have faded and our vendors and buyers have all moved on, it sometimes becomes apparent that this was actually a rewarding journey and never more so than when it’s acknowledged and appreciated by the people involved.
One such instance is highlighted in the review below left for one of my amazing colleagues recently:
I would like to express how incredibly grateful we are to Cross Keys for all your help and support throughout the whole sale process of our parents’ house. I initially met Jack at the house to discuss the listing, and it was lovely to chat to him about the area, which he knew. Jack also took time to listen to me, and was really sensitive to the emotional aspect of the sale – this was very much appreciated.
Everyone we have spoken with has been friendly and helpful, but it is Fiona Hardie, our agent, that we want to thank the most. Throughout this whole (extremely stressful) journey, when at times we encountered huge obstacles, Fiona has been absolutely fantastic. Our solicitors were less than helpful, and Fiona has spent so much time chasing and relaying information to us, so that we were kept informed, and trying so hard to find solutions to our house issues.
Thank you Fiona, for listening to us, for your kindness in all our phone conversations when I cried, for your assurances, when we felt like giving up, that there would be a positive outcome, (you were right!) and for making us feel that you really cared – we really couldn’t have done this without you! You deserve far more than five stars and you definitely deserve the champagne I’ll be bringing to you very soon!
Nin and Shan Chana.
I would like to say that all agents would have the same devotion to the end result rather than just the sale agreed stats however, that’s not the reality.
I can only say how delighted I am to be part of a business and a team who see going the extra mile as the default setting.
