Here we are again folks, thank you for continuing to read my blogs. In this one, I would like to try to educate some of my readers as to what some agents say or claim on their media to make you think that they are the top in their class.

I will not name any companies or websites but I think you will recognise enough of them from what I reveal.​

My first myth buster is the online comparison platforms that claim to have the best estate agent in your area. If you put in your postcode, they will show you which agents are at the top of their game and therefore the best ones in your area should you be looking to sell your property. There are a few of these online platforms and they all work in the same way. The estate agent has to pay (quite a lot) money to go on these platforms. ONLY agents that pay end up being represented on these platforms, not all the agents in your area. If an agent decides that he doesn’t want the added expense of going on one of these platforms in order to keep their cost down for you as a client, they are not represented. How can the online platforms possibly claim then that they have the best estate agent in your area for you if there are a lot of agents that will not pay to go on them?

Next myth to be busted is very similar to the first. There are a few online companies that also say that they have personally checked the estate agents in your area and can now let you know which ones won awards for best service etc; some agents then claim that “they have been independently selected as the best estate agent in their area”, again, where is the evidence to back this up? Who were they judged against? Who were they judged by? How much did they pay to join that scheme? Was this a level playing field with ALL the other agents in their area included? If not, why are they allowed to claim to be the best? Maybe they should rephrase it to say ”We are the best of a small selection of estate agents in this area” but of course this doesn’t quite sell them in the best possible light but at least it would be more honest.

Another myth, those “Easy Move” “Smooth Move” “Assisted Move” schemes that say that they make your moving experience much easier and smoother than if you tried to do it all yourself the traditional way. This simply is not the case. The scheme companies again only use the local estate agents in your area that are prepared to pay them part of their potential fee for selling your house. Again, this does not mean that you will be given the best estate agent in your area just that an agent that is happy to give away 25% or more of their fee to the scheme organisers. Does this mean you get the best agent at the best value for you? I think may be not !! My advice is that if you are looking at buying a new build house, you are in a much stronger position to have sold your property privately first or at least be under offer to a buyer. If you are in this situation you are classed as a proceedable buyer and you will be in a much stronger position to negotiate a more favourable purchase price instead of being held hostage by what is essentially “Part Exchange” companies. Trust me when I say that if you use one of these schemes there are many strings attached that you may not see at first glance.

I recently had a case where a really lovely lady (who is now a good friend of mine) was looking to move, she decided to downsize and went for a new build property. As she was dealing with the developer (and an assisted move company), she was pressurised to use one of the agents that was paying away a proportion of their fee to the scheme operator. After a sale was agreed, below my valuation, the process began. Half way through, the buyer decided to reduce their offer by a substantial amount. This lady felt pulled in all different directions by the scheme operator whose only interest was getting paid by the developer, until in the end, she decided to use her life savings to buy the property outright without using her previous home in the deal, (this is very rare that people have enough funds to do this), thus breaking the chain. I was eventually instructed about three months after this fiasco started and sold her semi-detached property for £60,000 more than she would have got if she had carried on with the assisted house buying scheme.

I will end this blog by saying this, please check that if your agent claims to be the best, ask them if they have had to pay for this privilege? If you are using an assisted move scheme, is your agent paying to be on the list of agents that you have to choose from?​

Remember, GOOD estate agents should never need to buy/pay for an accolade, www.allagents.co.uk is a website that genuine customers leave their honest opinion on agents in your area. Trust others that have been in your position before you believe the HYPE.

With the first two months of 2021 now over and done with, here we are in March and Spring is upon us. This time of year usually means the weather gets brighter, the sun stays out for longer and that summer is on its way… generally it’s a time associated with positivity and good things to come. In tradition this is reflected in the housing market as with the better weather and winter behind us many tend to see Spring as the perfect time to put their properties up for sale and start the process of moving, whether it be for more space inside and out, or to downsize into something more manageable. 2021 could possibly be a little different than usual given where we are in the world right now and the country just beginning to see the lockdown gradually lifted; this has of course had an effect on the property market and I’m sure there are many out there waiting for things to ‘blow over’ before making any decisions. We at Cross Keys have seen continued extremely high levels of activity right the way through from May last year once lockdown #1 was lifted until now, during lockdown #3. In the month of January alone we agreed around 60 sales… so this is evidence enough that now is not the time to hold off and if you’re thinking of selling, we advise you get the process started as at present we are still seeing record breaking prices, lots of activity and most importantly there are lots of buyers out there actively searching for their new homes!

It has now been suggested that the stamp duty holiday, something which has been instrumental in keeping the property market going during the pandemic, is likely to be extended by the government in the coming weeks. This is good news for all concerned as it will likely mean the continuation of high levels of activity and also allow those homeowners who would like to move and save money by taking advantage of no stamp duty a little more time to jump on the bandwagon and complete their sale and purchase in time. Watch this space for more news on this.

In line with the potential stamp duty holiday extension, we also wanted to help the people of Plymouth looking to move also save some money … in 2020 we decided to offer discounts on both our sales and lettings fees to our NHS Staff and Key Workers in order to thank them for all their hard work during the pandemic and lockdown. This offer was due to expire at the end of 2020, however since the pandemic hasn’t expired with the new year, neither have our discounts! Therefore, if you are a key worker and are looking to sell your home, we are continuing to offer a 50% reduction on our selling fees based on our standard rate of 1.5% plus VAT, meaning our fee will be just 0.75% plus VAT! (Subject to a minimum fee of £1,200). This includes our high quality professional photography, 2D and 3D floorplans and a video tour for your property as standard.

If you are a landlord with a property to let, we are offering 50% off of our standard Fully Managed fees for 6 months, along with a free Landlord Transfer Service to bring your property (or properties) across to us! This is based on our standard managed fee of 14%. If you are looking to use our tenant find only service, we are also offering a 20% reduction on our fee making this service just £400! Also including our high quality photography, 2D & 3D floorplans and video tours as standard.

Especially during these unprecedented times, we really want to share the love in any way we can, so these discounts are essentially a big thank you from us and a promise to help as many people as we possibly can with their moves and also make it as affordable as possible.

Before you all cringe at the thought of late night shopping and the crowded shops, getting dark at 4pm, forgetting which relations to buy for and which ones disappointed you with their present for you last year, spare a thought for your house.

Many people take the festive season to consider if it is time to move. Some families actively look for a new home at this time as it is the only time some couples / families have off together.

If you are looking to place your home on the market over Christmas, remember these few pointers to help you market your property successfully.

1. Make sure your photographs are done before you put up your Christmas decorations – If your property does not sell in the time period expected and is still on the market in the New Year, the photos will tell that the property has been on the market for some length of time.
2. If your chosen agent is coming to take the photos, ensure that they are there in plenty of time to make sure that the photos are done in natural daylight – there is nothing worse than photos with all the lights on or when you look at the windows, they are all dark outside.
3. Even though it is now winter conditions, your garden is another room of the property – If your outside space looks untidy or unkempt it will give the impression that you either don’t use it or that your maintenance is lacking and could lead them to have a less than positive impression of the property overall. Kerb appeal sells properties.
4. Check that your gutters have not filled up with the autumn falling leaves – This could lead to overflows that can cause damp to come in to the property. Nobody likes the sound of water splattering down on you from up high. Some properties have lead lined valley gutters, if these fill with leaves and begin to overflow, the water usually comes over the lead and into the property directly causing considerable damage.
5. If you have any viewings booked on your property or if you are going to view property yourself, try to get there during the daylight hours – You will see more of the property and also be able to see if there are any obvious defects which might not show up in darker evening conditions such as damp patches or staining.
6. If you have a big Christmas tree, remember that it does take up a lot of space in the room – Lots of Christmas decorations tend to make rooms look and feel smaller than they really are. If you have a small property, try to keep your festive decorations to the same proportions as the room. If you have ceiling decorations they can also make the room feel lower and sometime slightly claustrophobic, also if you have low ceilings with decorations and tall people coming to view then the two don’t go together very well.
7. If you are lucky enough to be able to get away for a festive break, remember to let your agent know so that they can book appointments accordingly – Another good reason not to put your wrapped Christmas presents under the tree too early as this can say a lot about your property and your plans, remember there are some not so honest people out there that will target properties that have trees with lots of lovely looking gifts under them.
8. If you are moving property around the Christmas / New Year period, try to plan your packing ahead – Take it from me as one who has moved in the first week of January, trying to pack a house is difficult enough as it is let alone trying to clear up and pack away from the Christmas season. I for one don’t think that I will move again during the festive period.
9. What opening hours your solicitors are working – Yes even solicitors deserve some time off over Christmas. If you have to go to your solicitors to sign any documents or to fill in any forms, remember that they may have differing opening hours to normal due to the Christmas holiday period or having staff off during this time period.

As Plymouth’s gold award winning agent for customer service, Cross Keys Estates will always be happy to advise and guide you on this journey. Buying or selling can be one of the most stressful times of your life, trying to remember all the things that you need to do, informing the utilities companies of your move, meter readings, removals, finances, redecorating that may be required, cleaning or even signing documents at your solicitors can be quite demanding as it is, but add the stresses of Christmas and family commitments to that and you might find it a bit more challenging than you initially imagined, your agent should be understanding and as helpful as can be.

For any advice or even if you just want to talk about your property or plans for moving, please feel free to give our dedicated staff a call, we are here to help.

May I personally take this opportunity to wish you all a very merry Christmas and happy, healthy and prosperous 2020.